Stop asking "Why?" in a Bad System

Stop asking “Who did this?”

Stop asking “Why did they do this?”

Instead ask, “Why did our process allow this?”

As Hiroyuki Hirano, author of "5 Pillars of the Visual Workplace" stresses “were the procedures clear at the point of use?”

If your organization keeps having the same type of problems with different names attached, you don’t have a people problem, you have a process problem.